- What is your cancellation policy?
- What rules apply to your rentals?
- Who do we contact in case of emergency?
- Do your homes have internet access?
- Do your homes have hot tubs?
- Is parking available?
- How are the driving conditions? Are 4x4's really required?
- Do you provide humidifiers in the homes?
- Do you provide cribs or pack-n-plays?
- What do we need to bring? What is included in our home?
- Can I ship packages or ski equipment to you prior to my arrival?
- How do I check-in? Do I need to go to an office anywhere?
- What time is check-out?
- Do you allow early check-in's or late check-out's?
- What are my check-out instructions?
- What should I do if I left an item at the house?
What is your cancellation policy?
Reservation deposits are non-refundable. Reservations may be canceled in writing with a refund to the tenant ONLY if a replacement tenant is secured. The refund amount will be for the newly negotiated rental rate, less a cancellation fee of $250.00. We are not responsible for loss, delay, or expenses incurred due to weather, road closures, flight cancellations/delays or any other unforeseen circumstances. We highly recommend travel insurance, such as CSA Travel Protection!
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What rules apply to your rentals?
We will rent to family groups, married couples and responsible adults over the age of 30. Agent may request a list of permitted occupants be provided and may require photo identification. No high school or college groups are permitted. Misrepresentation will result in you being asked to vacate the property immediately. The total number of persons allowed in the property at any time is restricted to the maximum accommodations as stated on the property listing. Absolutely no parties allowed; this includes weddings, receptions and dinners unless specifically approved in writing by management. Any reservation obtained under false pretense may be subject to eviction and/or loss of rent. Guests are the responsibility of the renter.
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Who do we contact in case of emergency?
If during your stay you have a property related emergency, please contact our Maintenance department at (970) 389-8349. If they do not answer please leave a message and they will get back to you right away. After hours calls are only returned if there is an emergency and otherwise expect a call back the following morning.
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Do your homes have internet access?
All of our properties are equipped with WIFI and the login information will be in the house manual that you will find on the kitchen counter upon arrival. Prior to your arrival, you'll also receive an invitation via email to our app which will have other helpful information about your rental!
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The majority of our homes have a private outdoor hot tub. The hot tub is serviced prior to your arrival, and once again mid stay for reservations that are 5 nights or more.
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As a general rule, no parking on the streets is permitted any time. There is paid meter parking available in downtown Breckenridge. Each property has a limited amount of parking available so please contact us if you will exceed the maximum amount listed on the property. We can give you some options on some limited alternate overnight parking locations.
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How are the driving conditions? Are 4x4's really required?
We absolutely recommend a four-wheel or all-wheel drive vehicle any time snow might be a factor. You may hear that you can make it without one, and at times you can, but a storm can come in at any time. If it is snowing or other conditions are present it is not worth the extra stress of trying to deal with tow trucks, etc. Not to mention it is a much safer way to travel during winter dates.
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Do you provide humidiers in the homes?
Due to safety issues as far as sanitizing humidifiers we do not stock them in our properties. If you do require a humidifier during your stay, they can be rented through the baby and toddler rental company, MountainTot. You can find more information about humidifiers and tips to beat high altitude sickness here on our blog!
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Do you provide cribs or pack-n-plays?
None of our properties have any of this type of equipment available. There is a great company though that can help with needs from pack-n-plays to high chairs and even toys. The equipment is delivered prior to your arrival and picked up after your stay for a hassle-free experience. Visit http://www.mountaintot.com or call 888-478-6974.
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What do we need to bring? What is included in our home?
All Exclusive Vacation Retreat properties come fully stocked with paper products (paper towels, toilet paper, tissues, napkins), soap products (shampoo, conditioner, body wash, hand soap, dish soap), and detergents (laundry and dishwasher) as well as high-end bed linens and towels. In addition, the kitchens are stocked with cookware, bakeware, dishes, glasses, utensils and standard small appliances. We do recommend bringing layers of clothing in case of cooler weather, food and condiments, additional toiletries, and sunscreen. Don't forget your swimsuit!
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Can I ship packages or ski equipment to you prior to my arrival?
We do not accept packages at our office, however we do partner with Key Concierge who can accept and deliver your packages for you prior to your arrival for a fee. Additional, The UPS Store in Breckenridge can accept and hold packages for you for daily fee per package. We would recommend contacting each service prior to mailing to ensure storage availability.
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How do I check-in? Do I need to go to an office anywhere?
Check-in is after 4PM. You will go directly to the home at your check-in time. Prior to your arrival, you will receive an invitation to download our app. Through the app, you'll find information on the location of your rental, your own personal access code and other helpful property information! To download or view your guest portal, please visit our website here for direct links.
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Check-out is by 10AM. You may view check-out instructions below.
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Do you allow early check-in's or late check-out's?
Early check-in and late check-out requests can be made by texting our Guest Services department at (970) 233-4566 between the hours of 9:00 AM and 5:00 PM (MST) the DAY BEFORE your arrival or the DAY BEFORE your departure. Please do not call any sooner or later than the day before your arrival or the day before your departure since we will not be able to authorize an early check-in, or late check-out, before or after this time.
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What are my check-out instructions?
- Please leave all used beds unmade.
- Place all used towels in the laundry room.
- Put all trash in the trash cans located in the garage.
- Load any dirty dishes into the dishwasher and start the cycle.
- Close and lock all windows and doors.
- Turn off all lights and fireplaces.
- Thoroughly check the home for any belongings you may have left behind.
- Leave the keys and garage door opener on the kitchen counter.
What should I do if I left an item at the house?
If you believe an item was left at the home, please call us at 970-547-9975, option #2 for Guest Services or email us at info@exclusivevr.com. If you are able to provide a description, photo of the item or possible last known location, this would be helpful. Exclusive Vacation Retreats is not liable for any lost items. If items are found and you would like this to be shipped, a $25 service fee will be charged to the card on file plus the cost of shipping via UPS. Unclaimed items will be disposed of after two weeks.
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